01 / Essentials
A dependable starting point
From R3,000 / month
For smaller teams needing a defined support allowance and a clear point of contact.
Business SLA Packages
Support that grows with you
Less uncertainty.
A clearer support plan.
Four options for small and medium businesses. We assess your users, devices, locations and priorities before confirming your service schedule.
CONNECTED / BY DESIGN
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02 / Business
Room to grow
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For growing teams with more devices and a need for scheduled support.
03 / Business Plus
More coordination
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For businesses needing more support capacity and coordination across systems.
04 / Managed IT
A broader IT relationship
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For more complex environments needing a tailored support and maintenance scope.
Know exactly what is covered.
Your signed schedule specifies covered users and devices, included hours, on-site visits, business hours, response targets, travel, exclusions and additional rates. Response targets are distinct from repair or resolution times.
Support with a record
Log issues through our support portal. Include the affected device, impact and any error message so we can assess the next step.
A scope you can budget for
Hardware, licences, hosting, project work, recovery work and after-hours services are only included where your schedule says so. Additional work requires approval.
Contract duration and cancellation
The proposed business SLA has a fixed 36-month term. The written agreement must clearly explain the charges and consequences of early termination before you sign. Applicable statutory cancellation rights and limits on penalties are preserved. No contract is entered into by browsing this page or sending an enquiry.
Let’s scope
your support.
Tell us your team size, device count, locations and main IT challenges. We’ll prepare your support proposal.
IT-Assist does not charge VAT. Package allowances and service targets are confirmed in the signed schedule. The other three tier prices are quoted following assessment.